ESPAÑOL

Frequently Asked Questions


Getting An Estimate

Do I need an appointment to get an estimate?
No appointment is needed. If your car is not too damaged to drive you are welcome to bring it to the shop for an estimate any time. Our hours are 8:00 AM to 5:00 PM Monday through Friday. And 8:00 am to 12:00 pm Saturday

What happens when my vehicle is towed to the shop?
When we receive your vehicle we take photos of the damage. Then we tear down the damaged areas and write up an estimate. We’ll call you with a preliminary figure for the repairs.

Do I have to get multiple estimates?
There is no law that requires you to get more than one estimate.

Are estimates free?
Yes.

How long will the estimate take?
Allow approximately 20 minutes for us to inspect your car and write an estimate. If the damage is extensive or you have an unusual or custom vehicle it may take longer.

Can I get a ride home after dropping off my vehicle?
We can offer you a ride within a 5 mile radius of our South Amboy shop. We can also pick you up after we’ve finished repairing your car.

What about car rentals?
Enterprise has an office about 2 blocks from our shop. They can be reached at (732) 316-4800. Or we can assist you in arranging for them to pick you up at Oasis Auto Body.

Can I pay for the repair with a credit card?
Yes, we take Visa and Master Card.

 

Insurance Issues

Do I have a choice of where to get my car repaired?
Yes, you can have your vehicle repaired at the shop of your choice. N.J. State law does not allow your insurance company to dictate that you go to a specific shop.

My insurance company wants me to bring my car to their claims center for an appraisal. Do I have to do this?
You may want to do them that favor, or you may leave your car at our shop and request that they inspect it here.

Can you help me negotiate with my insurance company?
We are happy to assist our customers by working directly with the insurance company to process their claims.

What is a deductible?
The deductible is a specified amount of money that you are obligated to pay before your insurance company will pay on your claim. The deductible amount is determined by the terms of the policy that you and your agent decided on when you arranged to insure the car.

Can you save me from paying all or part of my deductible?
An honest repair shop will always say no to this question, and here’s why: An insurance policy is a contract between you and your insurance company. Essentially it says that you’ve agreed to pay the first portion of the cost of repairs if you file a claim. In return your premium is lower than it would be. This is not only because the company pays less in claims, but also because deductibles cut down on people cheating the company with false claims. You may recall choosing between a lower deductible and higher premiums when you first arranged for insurance.

If a body shop conspires with you to "bury the deductible" this constitutes insurance fraud and is against the law. Insurance appraisers are very experienced in estimating the costs of repairs and can’t be fooled by an inflated estimate. In order to "bury the deductible" an auto shop will have to make short cuts in repairing your car. In this case you get a second-rate repair job which lowers your car’s value at trade-in time. And remember, a shop that will cheat the insurance company will cheat the customer as well.

Collision Center

Business Hours
Mon8:00am - 5:00pm
Tue8:00am - 5:00pm
Wed8:00am - 5:00pm
Thu8:00am - 5:00pm
Fri8:00am - 5:00pm
Sat8:00am - 12:00pm
SunClosed